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How to Capture WordPress Plugin Errors

Server-side error logs are extremely helpful when diagnosing issues with our WordPress plugin. Follow these steps to capture server side errors on your WordPress site:

  1. Create a full backup of your website, including the files and database, to ensure you have a restore point in case of any unexpected issues.
  2. Log in to your WordPress admin dashboard.
  3. Navigate to Plugins > Add New.
  4. Search for “WP Debugging” in the search bar, click Install Now, and then Activate.
  5. Once the plugin is activated, go to Tools > WP Debugging.
  6. In the WP Debugging settings, enable the WP_DEBUG and WP_DEBUG_LOG options by checking the respective boxes.
  7. Set the WP_DEBUG_DISPLAY option to ‘false’ by unchecking the box. This will prevent errors from being displayed on the frontend of your website.
  8. Click the “Save Changes” button at the bottom of the page.
  9. Go back to Plugins > Add New.
  10. Search for “Error Log Monitor” in the search bar, click Install Now, and then Activate.
  11. After both plugins are activated, reproduce the issue you’re facing with our plugin. The errors will be logged automatically.
  12. Once you’ve reproduced the issue, go to Tools > Error Log Monitor in your WordPress dashboard.
  13. You should see a list of errors displayed on the Error Log Monitor screen. Click the “Download Log” button to download the error log file.
  14. Send the downloaded error log file to us.
  15. Immediately after sending the error log, go back to Tools > WP Debugging and disable the WP_DEBUG and WP_DEBUG_LOG options by unchecking the respective boxes. Click “Save Changes.”